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Before contacting us

Please check the list of frequently asked questions before contacting us.

Q

Fitment

A

Please refer to the link below:

https://www.rayswheels.co.jp/en/search/
  • ・Fitments are not applicable for vehicles which have been modified, including lowering and brake changes.​

  • ・Information is for reference only and does not guarantee to conform to local laws and safety standards including inspection.

  • ・Information is not available for vehicles not listed in the car matching section.​Please inquire with your nearest authorized agent.

Q

Inventory, Lead Times

A

We do not sell direct to the public, therefore we are unable to answer inquiries regarding inventory and lead times. Please check with your nearest authorized agent in your region for these details.
Authorized agents can be checked here:

https://www.rayswheels.co.jp/en/shop/oversea/
Q

Product Defects

A

As we do not sell products directly, we are unable to respond to comments or requests online.
We appreciate your understanding.
We apologize for the inconvenience, but please check with the nearest authorized agent where you purchased the product.

Q

Wheel Maintenance and Repair

A

We do not offer maintenance, repair, paint information for our products. All finishes are original and cannot match generic finishes sold at stores. Thank you for your understanding.

Q

Wheel Purchase

A

We do not sell direct to the public, therefore we are unable to answer inquiries regarding inventory and lead times. Please check with your nearest authorized agent in your region for these details.
Authorized agents can be checked here:

https://www.rayswheels.co.jp/en/shop/oversea/
Q

Used Wheels

A

We do not offer related answers to used products in the market.
Thank you for your understanding.

Q

Wheel Maintenance

A

Please refer to the RAYS Aluminum Wheel User Manual

https://www.rayswheels.co.jp/disclosures/en/manual_en.pdf
Q

Wheel Parts including Lock Nuts

A

Should you lose your lock key, please consult with your nearest authorized agent.
Due to security reasons, we are unable to respond directly to such inquiries. Thank you for your understanding.

Q

Wheel Cleansing

A

Please refer to the RAYS Aluminum Wheel User Manual

https://www.rayswheels.co.jp/disclosures/en/manual_en.pdf

If you have any other questions,
please feel free to contact us.

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